Shipping our client's pieces is one of the most essential parts of our business. This page will attempt to explain to you how furniture deliveries work and should answer most questions about how the furniture makes it from our manufacturers warehouses into your home or office.
Shipping and delivering your items is one of the most essential parts of our business. This page will explain to you how your furniture and accessories will be transported from the manufacturer's warehouse and into your home or office.
Once your order is placed and all items become available for shipping, the shipping and delivery companies are contacted in order to arrange a pick up from the manufacturers warehouse.
The shipping company will contact the manufacturer and arrange a date for your furniture to be picked up. Once this happens, the shipping company will bring your items into their own warehouse where they will route them to the closest delivery point near your home or office.
The delivery warehouse will receive your items and contact you within 24-48 hours in order to let you know that your items are in their possession and also to schedule a delivery appointment with you.
The delivery company will show up at your home or office in order to deliver and fully set up all of your pieces. All pieces should be inspected at the time of delivery for damages or defects.
*Please note that standard delivery times take anywhere between 10 to 14 business days to most areas and may take up to 21 business days to remote areas.
WHAT HAPPENS IF YOUR FURNITURE ARRIVES DAMAGED?
If your furniture has any type of damage or manufacturer defect, you should refuse the delivery on that item. Please do not refuse the delivery on the whole order, since this will cause the delivery company to charge you again for the next delivery.
Once the damaged or defective item makes it back into the delivery company’s warehouse, they will inspect it and determine whether to repair or replace the item. Their decision is based on two factors: whether or not the piece can be fixed to the manufacturer’s standards and whether or not the cost of the repair exceeds the cost of the item. The delivery company employs professional repair people in order to fix the damage or defects that any of the products could have.
Here are some important aspects that you should consider when placing your order:
- Delivery companies do not deliver to all areas on every day of the week. They usually deliver two days out of the week to most areas.
- Before placing your order, we ask you to make sure that the pieces that you are ordering will fit in your desired room. We ask you to measure all doors and hallways where the pieces will go through in order to make it to their final destination.
- Any problems with your order should be clearly written on your bill of lading.
ORDERS SHIPPABLE BY FEDEX OR UPS:
Orders for smaller items are sometimes shippable by FedEx or UPS. All orders that ship in this manner need to be paid in full before the pieces leave the manufacturer. Common items that ship in this manner are lighting, bedding and small accessories.
If you have any additional questions on how we ship our products please refer to our FAQ section or contact us at 1-877-473-1235 or by e-mail at customerservice@wholesalefurniturecollections.com.
