Wholesale Pulaski & Lea Bedroom Furniture

This section contains common frequently asked questions and their answers. If you can’t find your question here, please contact us by either E-mail or telephone.

Does WFC deliver nationwide?
Does filling out a form requesting pricing obligate me in any way?
Will my transaction be confidential?
Why does WFC not provide any pricing information online?
How can WFC sell at lower prices?
How long has WFC been in business?
Is the furniture that I order brand new?
Do you charge sales tax?
Will you send me a catalog, sample finish or fabric?
Does WFC have a minimum order?
I found a lower price on the item that you are selling. Will you match it?
What are some important rules when purchasing furniture online?
What info do I need in order to obtain a quote from WFC?
How do I place an order?
How much does shipping cost?
How long is my quote good for?
Do you sell discontinued items?
Can you obtain a replacement part for me?
What forms of payment do you accept?
What is the required down payment on order?
Do you offer financing options?
How long will it take for my order to arrive?
When will I be contacted for delivery?
What kind of service does the delivery company provide?
How should I prepare for a delivery appointment?
What if my furniture shows up damaged or has a defect?
If one of my items needs to be repaired, will it look like it was repaired?
What happens if I change my mind once I've ordered?
Are finish colors accurate?

1. Does WFC deliver nationwide?: Yes, WFC will deliver your furniture anywhere in the mainland USA. We routinely ship all of our orders into residences offering full delivery services. The delivery services that we work with will unpack and set up all of the pieces in your order. They will also dispose of all debris created in the delivery. We can also ship to businesses using a lower level of service called curb-side delivery.
2. Does filling out a form requesting pricing obligate me in any way?: No. This type of form helps us price out all of your pieces and also to provide you with an accurate shipping and delivery quote. E-mailing or calling us and giving us some of your information does not obligate you in any way.
3. Will my transaction be confidential?: Yes. The information that you provide WFC with will only be used for providing you with a quote or for filing out an order. Your information will not be shared, traded or sold to any other parties for promotional purposes.
4. Why does WFC not provide any pricing information online?: Due to manufacturers’ restrictions, WFC is not allowed to provide any pricing information online. Our website is meant to provide our clients with information on the many furniture brands that we carry. By visiting our manufacturers’ websites, our clients can obtain great amounts of information on their items. By sending an e-mail or calling WFC, you can obtain pricing information on any of the pieces on our manufacturers’ websites.
5. How can WFC sell at lower prices?: WFC passes our many savings to our clients. By selling large volumes of furniture, we are able to obtain better pricing on the lines that we carry. WFC also works hard at maintaining low overhead costs. We ask all of our prospective clients not to use our quotes as a bargaining tool with local dealers since maintaining a standard retail location has many costs attached that will not make it possible for them to price their pieces at our low prices.
6. How long has WFC been in business?: WFC has been providing high quality pieces along with great customer service for over nine years. Our doors opened in 1998, when we started selling furniture to designers and model homes locally.
7. Is the furniture that I order brand new?: Yes. WFC orders from the same national manufacturers as your local store. All items are brand new and are shipped directly from the manufacturer into our delivery services warehouse. All items are inspected and delivered inside your home or office.
8. Do you charge sales tax?: A sales tax will be collected on all items delivered to addresses in the state of Florida. Sales taxes will not be collected for orders delivered to other states. For any deliveries other than to Florida, clients are responsible for complying with the applicable tax laws in their state.
9. Will you send me a catalog, sample finish or fabric?: We cannot send any of our clients’ catalogs since we use them every single day in order to provide information to our clients. We encourage our clients to print out pictures and images from our manufacturers websites. We can send our clients sample finishes and fabrics on most of our collections, only if available. A charge to your credit card will be made if samples are sent out in order to ensure that the samples are returned to us.
10. Does WFC have a minimum order?: The reason why we do is because all shipping and delivery companies have minimum shipping charges on all orders.
11. I found a lower price on the item that you are selling. Will you match it?: The answer to this question depends on the type of service that the other company is providing to you. If you are able to find a lower price, WFC will try to match the entire price including delivery and setup. We will not match shipping quotes since some companies use discount carriers who do not fully insure their items and who also do not deliver the pieces into your home.
12. What are some important rules when purchasing furniture online?: The most important rules when purchasing furniture online are the following:

1) Make sure that the company allows you to pay with a credit card. Paying with a credit card will ensure you that the seller follows through with their part of the deal when it comes to the sale of furniture.
2) Make sure that the furniture will be delivered inside and set-up for you.
3) Always ask this question: “What happens if my furniture arrives damaged?” – this is the main reason why most of our orders are delivered into your house. If anything is wrong with any of your items, you will be able to spot it right away.
4) Read the terms and conditions of the sale.
5) Measure all doors and hallways to make sure that the items will safely make it into your room of choice.
13. What info do I need in order to obtain a quote from WFC?: We need to obtain a manufacturer’s name and the name of the collection that you are looking to obtain pricing for. Most manufacturers will provide you with a model number. If a model number is not available, please provide us with a description of the item. For upholstery lines, a fabric color or grade is needed. On our designer collections, lines that have multiple finishes and fabric selections, we ask you to please send us as much information as you can obtain in order to provide you with an accurate quote. After receiving your request, one of our sales representatives will contact you within 24 hours on Monday-Friday and within 24-48 hours on Saturdays and Sundays.
14. How do I place an order?: After obtaining your item’s pricing, stock availabilities and a delivery quote, you can either call or e-mail us letting us know that you are ready to place the order. At that time, we will put together an order form with all of your information. Here is a list of the information that we need in order to place an order for you:

Name on order:
Shipping Address:
Phone number:
Additional phone number:
E-mail Address:
Credit card information: (number, expiration date and security code.)

After obtaining all of the information above, we will go ahead and place an order for you. We will send you an e-mail with an order confirmation. The order confirmation has all of the information above, except your credit card information, and a list of the items that you have purchased. The order confirmation also contains pictures of all of the items that you have purchased. Our clients then have 48 hours to let us know if any of the information that is sent is incorrect so that we can make the appropriate changes. We will also mail you a copy of your invoice.
15. How much does shipping cost?: Shipping prices vary depending on two factors: Distance and Weight.
Most of the orders that we ship come from either North Carolina or Virginia. A delivery to New York from any of these two states will cost less than a delivery to California. Shipping rates become better as you add more pieces to your order. Usually, orders under 200 pounds are charged with the minimum shipping rate. This means that buying one chair that weighs 25 pounds will cost the same to ship as eight chairs weighing 25 pounds.
16. How long is my quote good for?: Your quote is good until the manufacturer changes their pricing. Due to changes in raw materials, production or freight, manufacturers usually adjust their price lists at least once a year. If your order has already been placed, your prices will not change if the manufacturer changes their pricing or if shipping rates change.
17. Do you sell discontinued items?: No, we do not sell discontinued items. Once a company discontinues an item, they will still have some pieces left in their warehouse. These pieces ran out of stock fairly quickly. If you are looking for an item that has been discontinued, your best bet is to call local retailers that might have it in their showroom or warehouse.
18. Can you obtain a replacement part for me?: The local store or retailer who sold you your items should be able to obtain any small replacements parts for your pieces. Small parts such as door handles are usually obtained for free within a reasonable time of purchasing your items. If the company who you bought from will not obtain the replacement pieces for you, give us a call and we will contact the manufacturer for you.
19. What forms of payment do you accept?: We accept Visa, MasterCard, American Express and Discover credit cards. We also accept checks. Orders placed by check are required to be paid in full before they ship out of the manufacturer.
20. What is the required down payment on order?: All of our orders require a 50% deposit. The remaining 50% of the order is due once we find out that a delivery has or could have been scheduled with you. (usually 3-5 days before the actual delivery) If the balance due on your account cannot be collected after the order has shipped, your delivery will be placed on hold until the payment is received. Orders shippable by UPS or FedEx are charged in full before being shipped.
21. Do you offer financing options?: At this time, we do not offer any financing options.
22. How long will it take for my order to arrive?: The delivery time depends on the manufacturer and the shipper. As soon as you place your order, we will authorize the manufacturer to release your items to our shipping company. If your items are in stock, our shipping company should pick them up within 14 days. Delivery times take anywhere between 7 to 14 business days to regular areas and up to 21 days to remote areas. Items that have to be manufactured upon being ordered, such as customizable sofas and chairs, usually require between 4 and 6 weeks to be ready for pick-up. Please note that the information that we provide you with on your order is an estimate and not a guarantee. We want you to have the furniture in your home as much as you want it in your home. Clients are welcomed to send us e-mails or call us in order for us to check the status of their orders.
23. When will I be contacted for delivery?: Our delivery company should contact you within 24-48 hours of them receiving the items in their local warehouse in order to schedule a delivery appointment. If you are not contacted, you can either call them with the information that we will provide to you once the order is shipped (tracking information) or you can call us and we will make sure that you are contacted for a delivery appointment.
24. What kind of service does the delivery company provide?: The delivery company will show up at your house, unpack all of your pieces of furniture and bring them into your room of choice. If they are unable to fit the furniture into your designated area, the furniture will be placed in an alternate area of your home. It is the customer’s responsibility to make sure that the items will fit into their room of choice before placing the order. The delivery company will remove all of the packing material and will have you sign a delivery sheet. If you see any type of small damage on any of the pieces, such as a scratch, please make sure that this is noted on the delivery sheet so a claim can be filed.
25. How should I prepare for a delivery appointment?: 1. Either you or someone you trust should be present at the time of the delivery. At the time of delivery, all furniture pieces must be inspected for damages or defects. The delivery sheet must be completed including any flaws that you might notice on any of the pieces.

2. Please have the room where the furniture will go on clear. Also, make sure that the path into the room is cleared.

3. Please measure your room and stairways to make sure that the furniture will fit properly. If we cannot safely place the furniture in the desired space, then it will be placed on an alternate area of your home. Some of the items that we sell are very large. Please make sure that you measure all doors, hallways and stairways to ensure that the item will fit in your room of choice.
26. What if my furniture shows up damaged or has a defect?: All of the pieces that WFC ships to its clients are insured against any damages that might occur during transit. Please make sure that any damage is listed on the delivery sheet.

There are two types of problems that you might encounter with your piece:

1.Transit damage: any damage occurring during the shipment or handling of your furniture.

2.Manufacturer’s defects: any defects that were missed by the manufacturer's quality control inspections.

Transit damage: The delivery service is responsible for damage occurring during the shipment of the goods. It is very important to make sure you inspect the furniture carefully and thoroughly before the driver leaves and before you or your representative sign for the furniture. The drivers can call their customer service representative at the time of delivery for instructions if there is a question regarding transit damages. Do not accept furniture damaged during transit. If the furniture is damaged or broken (as opposed to defective) note the damages on the delivery slip and refuse delivery of the damaged piece. WFC will gladly assist you with respect to transit damages. Delivery services do not pay for in home repair. They usually have a person in their staff who is a certified furniture medic. If you accept furniture damaged in shipment without noting this on the delivery slip, you are accepting all items AS IS.

Manufacturer’s defects: furniture pieces on rare occasions may have a manufacturer's defect. These differ from transit damage, as these defects are not a result of transit damage or mishandling. If you receive an item that you consider to have factory defects, you will need to contact WFC. We will ask you to provide us with a picture of the defect. We will use these pictures in order to attempt to obtain a replacement piece for you. Small defects can sometimes be repaired by a furniture medic. All furniture sold by WFC is warranted by each manufacturer for a one year period only from date of order. If defects are present at time of delivery, please contact WFC for a resolution and also note these items on the delivery slip. In most cases, defects are of a minor nature and can be cleared up in the home by a professional furniture medic or the delivery driver himself. While none of our manufacturers offer refunds for defective furniture, the manufacturer will be willing to repair or replace the item if the situation warrants. Wholesale Furniture Collections working in cooperation with the manufacturer will determine if an item needs to be repaired or replaced. Natural flaws and imperfections are inherent to all wood furniture and should not be viewed as damages or defects. Marble and stone vary in color, and there is no control over veining or color.
27. If one of my items needs to be repaired, will it look like it was repaired?: When a repair is done, you will never know it was repaired. The in-house repair medics used by our company are experts in their fields. If your piece needs to be repaired by a furniture medic, it should be made to look as if it was a brand new piece.
28. What happens if I change my mind once I've ordered?: Your order is immediately placed with the manufacturer and scheduled for production. Most manufacturers will not allow a special order to be canceled after it has been placed into production. Therefore, our ability to allow a change on your order will be determined by our ability to change the order with the manufacturer. Orders can be canceled at the discretion of Wholesale Furniture Collections only. A 10% cancellation fee will be charged if your furniture has not left the manufacturer, provided the manufacturer will allow us to cancel this order. Orders that have already been shipped can be canceled at Wholesale Furniture Collections discretion. A 40% restocking fee plus all shipping costs will be charged to the customer if the furniture has left the manufacturer.

Wholesale Furniture Collections provides its clients with an e-mail confirmation the day in which the order is placed. WFC gives its customers 24 hours to review their orders to make any changes, after which point your order is considered placed and is non-cancelable.
29. Are finish colors accurate?: Yes. However, colors can vary by personal perceptions, monitor type and age, video card differences and printing variations. If you are not sure of the color, you should ask our customer service representatives for a color sample. We can sometimes obtain color samples from manufacturers and ship them out to you.