How can I find a discontinued item?

At Wholesale Furniture Collections, we receive a good 25-40 requests a week from people looking for items that have been discontinued. Most of the people who call or e-mail us while attempting to find that one item that they are missing from a collection, have already or are on their way to calling other dealers with the same request.

Sadly, they will get the same answer from most: Once an item has been discontinued and its stock depleted, the only way in which you can obtain it is to purchase it from a dealer who just might have one left in their showroom floor or warehouse.

Finding that one dealer (if succesful) can be a tedious process. Odds are definitely stacked against you while trying to obtain that last item.

How can we help you find that last item? In our experience , we have found that instead of calling hundreds of dealers to see if anyone of them might have that discontinued item, you are probably better off calling the manufacturer directly. Once you get ahold of a customer service representative, you should ask him/her to provide you with the phone number or e-mail address of your local sales representative.

Once you have this information, you should ask your local sales representative if they can look up who they sold that specific item to last. Since most major collections have hundreds of dealers nationwide, this is definitely a great way to narrow down your search for that last item that might just complete your room.

Here at Wholesale Furniture Collections, we are constantly asked whether or not our items are shipped to our clients free of charge. The concept of

Prospective clients ask us from time to time about our return policy. Our answer is simple: “If the product is
damaged or defective in any way, we will ask you to please refuse it at the time of delivery.”

We then sometimes get asked the following, “What happens if I change my mind after the item arrives into my home or office?”

Our answer again is simple, “Unfortunately, we do not have a Return Policy for our items.” In this post, we will attempt
to explain why we do not have one.

Let’s assume that a person from New Jersey is purchasing a dresser that costs $1,000 and that this item is located in North Carolina.
Delivering this dresser inside this person’s home in New Jersey costs $200. The total for this transaction would be $1,200.
Let’s assume that this person has been told by their salesperson that the company did have a “Return Policy on all items.”
Sure does sound great, doesn’t it? Well, it really does sound better than it is.

Here’s a quick overview of what will happen once a client decides to return an item with any of the Return Policies
that we have come acrosS:

- The client does have to pay for the delivery of the piece into their home.
- The client does have to pay for the delivery of the piece back to the manufacturer or seller.
- The client does have to pay the restocking fee on the piece or pieces that they have purchased. (usually about 40%)

Going back to the client in New Jersey, let’s assume that she did try to return the dresser using one of the many Return Policies out there.

Here’s the math for such a transaction:

- Purchasing Price including delivery: $1,200
- Payment for delivery: $200.
- Payment for return: $200
- Restocking Fee: $400

Assuming that the client in New Jersey did decide to return the dresser, she will only be refunded $400 ($1,200 - $200 - $200 - $400) out of her
$1,200 purchase.

Sure did sound like a much better deal than it actually was.

*If you have any questions about the information contained in this blog, please contact us at info@wholesalefurniturecollections.com and
we will try to answer them for you.

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Out with the old, in with the new. This is the reality that most of our clients face when they purchase new furniture for their home or offices. One question that we are asked a lot at Wholesale Furniture Collections is whether or not we know of a good way to donate or to get rid of our client’s old furniture.

Locally, we donate our client’s old furniture pieces as well as damaged pieces to Habitat For Humanity. We did a little bit of research on how you can donate your pieces. We found the following sources that we think will guide you the right way:

ReDo: http://www.redo.org/SearchRedo.aspx - they promote reuse as an environmentally sound, socially beneficial and economical means for managing surplus and discarded materials. The link will take you to a search engine where you can look for places in your state who you can donate your furniture too.
Habitat for Humanity: www.habitat.org - internationally known, this great foundation has affiliates all over the U.S. By conducting a quick search on their site, you can find your local affiliate and give them a call to see if they provide funiture pick-ups in your area.
Goodwill: http://locator.goodwill.org/ - about 84% of Goodwill’s revenues go directly into employment and training programs for people with disabilities and other barriers to employment. The link will take you to the Goodwill locator.
Another great way to donate items is by listing them in the free section of Craigslist: http://craigslist.org/
Whatever you do, do not throw your furniture away! Furniture donations do not only help fund great causes, they are tax deductible too!

* If you have any questions about the information contained in this blog, please contact us at info@wholesalefurniturecollections.com and we will try to answer them for you.

At Wholesale Furniture Collections, we receive many calls each week from clients who are unsure of purchasing furniture from an online source. Most of them have heard some sort of bad story about furniture companies either taking forever to deliver their client’s pieces, delivering broken pieces and not correcting the problems or not delivering their pieces at all..When purchasing furniture online from us or any other source, please make sure that you do the following: * Obtain stock information before purchasing
* Ask the company what will happen if any of the pieces arrive into your home with damages or defects.
* Do not make a payment with a check, cashier’s check or cash.We ask that you please obtain stock information before placing your order. Stock information is easily obtainable from most companies, especially those that sell case goods. By obtaining this information, you should be able to obtain an estimate of when the pieces should ship out of the factory. Upholstery goods usually require about 4-6 weeks to be produced, sometimes up to 10 weeks. Please keep in mind that stock availabilities change daily and sometimes pieces do not become available on their expected dates for a number of reasons. You should always ask this question, “What happens if one of my pieces arrives into my home damaged or with a defect?” The answer should always be that you will have an option to either refuse the piece at the time of delivery or have the option to have the piece repaired in your home. A lot of companies offer to deliver the pieces into the front of your home. We do not. The reason why we do not offer such a service is because what usually happens is that a truck brings the pieces to the client